This page outlines the specific rules related to order delivery. NestSolara (hereinafter referred to as “we” or “us”) provides product delivery services through our online store. Please read the following information carefully before placing an order.
Currently, we only ship within the United States.
Shipping services are not available for regions outside the United States at this time.
Orders with a total amount of $120 or more (including $120) qualify for free shipping.
For orders below $120, a flat shipping fee of $5.99 will be charged.
The daily order processing cut-off time is GMT 08:00 – 18:00.
Orders completed and successfully paid before 18:00 will begin processing on the same day.
Orders submitted after 18:00 will begin processing on the next business day.
If the order is placed during non-working hours or holidays, processing will begin on the next available business day.
All orders will enter the processing stage after confirmation.
Processing time usually takes 1–3 business days, which includes order verification, product preparation, packaging, and shipping arrangements.
After shipment, the estimated delivery time is 5–8 business days.
Actual delivery times may vary slightly due to weather conditions, transportation routes, or other unforeseen factors.
Depending on the destination and delivery requirements, we may use the following carriers:
SEUR
Redur Spain
MRW
United States Postal Service (USPS)
PackLink
The actual carrier used will be determined based on the specific order.
Once your order is completed, the system will automatically send an order confirmation email, which usually includes:
Order number
Billing information
Shipping carrier information
Customers can track their order by visiting the “Order Tracking” page on our website and entering the registered email address or phone number along with the order number to check the current status and delivery progress.
If the product is damaged or lost during transportation, please contact customer service promptly and provide the order number and relevant details.
We will assist in resolving the issue and provide a reasonable solution based on the actual situation.
Once an order enters the shipping process, shipping information may no longer be modified or canceled.
If adjustments are required, please contact customer service as early as possible for assistance.
Customers must ensure that the shipping address, contact information, and other details provided at checkout are accurate and complete.
Delivery issues caused by incorrect addresses, unreachable contact information, or incomplete details may result in delays or additional processing time.
When receiving your package, please pay attention to the following:
Check the package condition upon delivery if possible
If there is visible damage, it is recommended to take photos before signing
If there are any issues with the product, please contact customer service as soon as possible
Prompt verification will help us resolve any issues more efficiently.
Contact Address
484 SIMMS ST, SAINT ALBANS, WV 25177, United States
Customer Service Phone
+1 (681) 510-6784
Customer Service Email
Gzteurohelp889y@nestsolara.com
Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)
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