Return & Exchange Policy

This page explains the rules related to product returns and exchanges. NestSolara (hereinafter referred to as “we”, “us”, or “our”) provides product sales through our online store. To ensure a satisfactory shopping experience, we provide clear procedures and guidelines for returns and exchanges.

1. Return and Exchange Period (Within 35 Days After Delivery)

Customers may submit a return or exchange request within 35 days after receiving the product.

The 35-day return and exchange period is designed to:

• Provide customers with sufficient time to inspect the condition of the product

• Allow customers to confirm whether the product meets their expectations before use

• Ensure that the product remains in a reasonable condition for processing

Orders exceeding 35 days after delivery are generally not eligible for return or exchange unless special circumstances are reviewed and approved.

2. Return and Exchange Conditions

A return or exchange request may be submitted under the following circumstances:

• Product appearance issues

• Product quality problems

• Unpleasant odor or significant color difference

• Item received does not match the order

• Return or exchange without specific reason

When submitting a request, customers are encouraged to provide clear photos or videos to help speed up the review process.

3. Return Process

The return procedure is as follows:

1. Contact us by email or phone to request a return and provide the order number, payment confirmation, reason for return, and relevant photos or videos.

2. Our customer service team will review the request. If approved, we will notify you and provide the return address.

3. The customer should send the product back to the specified return address and wait for us to receive the package.

4. After receiving the returned product, we will inspect it to verify the reported issue. If the inspection is approved, we will arrange a refund according to our Refund Policy.

4. Exchange Process

The exchange procedure is as follows:

1. Contact us by email or phone to request an exchange and provide the order number, payment confirmation, reason for exchange, and relevant photos or videos.

2. Our customer service team will review the request. If approved, we will notify you and provide the return address.

3. The customer should return the product to the designated address and wait for confirmation after it is received.

4. After inspection and confirmation, we will arrange the shipment of the replacement product within 1–3 business days.

For shipping details and delivery time, please refer to our Shipping Policy.

5. Refund Process

Refund Method

Refunds will be issued to the original payment method used for the purchase.

Refunds will be returned to the payment card used at checkout (such as Visa or MasterCard).

Refund Processing Time

Depending on the processing efficiency of different banking institutions, refunds are usually completed within 3–7 business days.

If the refund has not been received within this period, please contact us for assistance.

6. Cost Responsibility

The responsibility for return or exchange shipping costs is as follows:

1. If the return or exchange is caused by product defects, appearance issues, quality problems, strong odor, significant color difference, or incorrect items, the return shipping cost will be covered by us.

2. If the return or exchange is requested without a specific reason, the shipping cost will be the responsibility of the customer.

7. Disclaimer

When submitting a return or exchange request, customers must provide accurate and truthful information, including the order number, product condition, and supporting materials.

The following situations may affect the return or exchange request:

• The product condition does not match the description in the request

• The product shows obvious damage caused by improper handling

• The request was not submitted according to the required process

If any unusual circumstances occur, we will communicate with the customer and assist in providing a reasonable solution.

8. Contact Us

Contact Address
484 SIMMS ST, SAINT ALBANS, WV 25177, United States

Customer Service Phone
+1 (681) 510-6784

Customer Service Email
Gzteurohelp889y@nestsolara.com

Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)