Additional Legal Notice

This page provides important information regarding website operations, user transactions, and related services. NestSolara (hereinafter referred to as “we”, “us”, or “our”) provides product browsing, purchasing, and customer support services through our online store. Users are advised to carefully review the following information before using the website or placing an order.

1. Business Transparency

We are committed to providing users with clear, accurate, and complete information, including product descriptions, order procedures, and service policies.

The product information, order processing procedures, and customer service details displayed on our website are presented in a transparent manner to help customers make informed purchasing decisions.

2. Business Operations and Shipping

We provide product sales through our online store. All orders are placed, paid for, and managed directly through the website.

After an order is confirmed, it will enter the processing stage. Once processing is completed, the product will be prepared and shipped.

Shipping updates and logistics information will be provided through the order confirmation email or the order status page, allowing customers to track the progress of their orders.

3. Customs and Tax Compliance (VAT and DDP)

The product prices displayed on the website already include applicable taxes, including value-added tax (VAT) where required.

During the delivery process, relevant taxes and duties are handled within the order price. Under normal circumstances, customers are not required to pay additional charges during delivery.

4. Cancellation and Refund Rights

To ensure a satisfactory shopping experience, we provide a 35-day return and exchange policy.

Customers may submit a return or exchange request within 35 days after receiving the product.

If the return or exchange meets the applicable conditions, we will review the request and process the return and refund according to our policy procedures.

Detailed rules and procedures can be found on the relevant policy pages.

5. Payment and Data Security

The website uses secure data transmission systems to process payment information during transactions.

We do not store customers’ payment card information during the payment process.

All payment data is used solely for completing the order transaction and is handled through secure payment mechanisms.

We also take reasonable measures to protect user data and prevent unauthorized access or misuse.

6. Service Commitment

We strive to provide a stable and reliable service experience and continuously improve the website environment.

Within reasonable limits, we aim to:

• Provide support related to orders

• Assist customers with order issues

• Provide product-related information

If users encounter any issues while using the website or after receiving products, they may contact our customer support team for assistance.

7. Complaints and Contact

If users have questions or wish to submit feedback regarding website services or order processing, they may contact us using the following information.

We will respond within a reasonable period and provide assistance when necessary.

Contact Address
484 SIMMS ST, SAINT ALBANS, WV 25177, United States

Customer Service Phone
+1 (681) 510-6784

Customer Service Email
Gzteurohelp889y@nestsolara.com

Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)

8. Dispute Resolution

If any disputes arise during the use of this website or its services, both parties are encouraged to first attempt to resolve the matter through communication.

We comply with applicable United States laws, including relevant data protection regulations such as GDPR where applicable.

We reserve the right to update this policy and will notify users of any significant changes when appropriate.