Payment Policy

This page explains the rules and information related to order payments. NestSolara (hereinafter referred to as “we”, “us”, or “our”) provides product sales through our online store. Before placing an order and completing payment, please review the following payment information.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Visa

• MasterCard

All orders on our website are processed in U.S. Dollars (USD).

2. Payment Security

To protect the security of users’ payment information, we implement secure data transmission and protection measures during the payment process.

During the entire payment process, we do not store your payment card information.

Payment information is used only to complete the transaction and is processed through secure systems.

Information submitted during payment is protected to reduce the risk of unauthorized access or data leakage.

3. Order Cost Details

The total order price mainly consists of the following components:

• Product price

• Shipping fee

Apart from the above costs, other fees related to the order, such as customs duties or applicable taxes, are already included in the product price where applicable.

The current applicable U.S. sales tax (approximately 8%) is included in the product price, and customers do not need to pay additional charges during checkout.

4. Payment Issue Management

If any issues occur during the payment process, such as payment failure, system errors, or incomplete transactions, customers are advised to check the following:

• Whether the payment card information was entered correctly

• Whether the payment card is valid and active

• Whether the internet connection is stable

If the issue persists, please contact customer support and provide the order number and relevant information, and we will assist in verifying the payment status.

5. Disclaimer

Customers should ensure that the payment information entered during checkout is accurate.

The following situations may affect the payment result:

• Incorrect payment card information

• Delays caused by the payment institution

• Network connection issues

If the payment fails or the order is not successfully created due to the above reasons, customers may place the order again and complete the payment.

6. Contact Us

Contact Address
484 SIMMS ST, SAINT ALBANS, WV 25177, United States

Customer Service Phone
+1 (681) 510-6784

Customer Service Email
Gzteurohelp889y@nestsolara.com

Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)