This page explains the rules related to order refunds. NestSolara (hereinafter referred to as “we”, “us”, or “our”) provides product sales and related services through our online store. Before placing an order or submitting a refund request, please review the following information.
Users may request a refund under one of the following circumstances:
If a user submits a cancellation request and the request is approved after review, the order will enter the refund process.
If a user submits a return request and the request is approved after review, the product may be returned according to the return process, and the refund procedure will begin once the returned item is received and verified.
Refund requests will be reviewed according to the order status, and once approved, the refund process will be arranged.
Refunds will be issued using the original payment method used for the order.
The refund will be returned to the payment card used during checkout (such as Visa or MasterCard).
Depending on the processing efficiency of the banking institution, refunds are usually completed within 3–7 business days after approval. If the refund has not been received within this time, please contact us for assistance.
If any issues occur during the refund process, such as delayed refunds, missing payments, or system-related problems, users may contact customer support and provide the order number and relevant details.
We will assist in verifying the refund status and resolving the issue within a reasonable time.
During the refund process, users should ensure that the order information and payment details provided are accurate and complete.
The following situations may affect the refund processing time:
Incomplete or unverifiable order information
Issues with the payment account
Delays caused by the payment institution
The actual refund arrival time may vary depending on the processing time of banks or payment providers.
Contact Address
484 SIMMS ST, SAINT ALBANS, WV 25177, United States
Customer Service Phone
+1 (681) 510-6784
Customer Service Email
Gzteurohelp889y@nestsolara.com
Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)
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